Refunds
Alpha Erec Refund Policy: Who Qualifies, How to Return and When You Get Paid
Quick answer
Official-store Alpha Erec orders can be refunded within 60 days of purchase. Contact the desk at +1 (720) 619-8477 or [email protected] with your order ID, then mail the bottles to 200 Park Avenue South, Floor 8, New York, NY 10003 with tracking. You pay return shipping. Refunds go out 3 to 5 business days after the return is credited.
Summary
What is the Alpha Erec refund policy in short?
Official-store orders can be refunded within 60 days of purchase. You contact the order desk, mail the bottles back at your own cost with tracking, and the refund is issued after the return is credited.
Here is the whole policy on one table, with the unpublished points marked.
| Topic | Policy |
|---|---|
| Who qualifies | Buyers who ordered through the official store |
| Window | 60 days from the date of purchase |
| How to ask | Phone +1 (720) 619-8477 (7:00 am-9:00 pm, 7 days) or email [email protected] |
| Return address | 200 Park Avenue South, Floor 8, New York, NY 10003 |
| Put inside the box | Full name, email and order ID |
| Return shipping | Paid by the buyer |
| Tracking | Use it and keep the receipt |
| Refund issued | 3-5 business days after the return is credited |
| Posts to your card | 5-10 days after it is issued |
| Opened bottles | Not published; confirm with the desk |
| 2-bottle shipping fee | Refund not published; confirm with the desk |
| Marketplace orders | Not covered by this desk |
Eligibility
Who is eligible for an Alpha Erec refund?
Anyone who bought Alpha Erec through the official store and asks within 60 days of purchase. The pack size does not matter; the 2, 3 and 6 bottle packs all carry the same window.
Covered
- Orders placed with the order buttons on this site
- Any pack: 2, 3 or 6 bottles
- Requests made within 60 days of purchase
- Buyers who can give an order ID
Not covered, or not confirmed
- Bottles bought on Amazon, eBay, Walmart or from resellers
- Requests made after day 60
- Opened bottles: not published, so ask first
- Return postage, which the buyer pays
Request
How do you request an Alpha Erec refund?
Start with a call or an email to the order desk, then mail the bottles. Six steps cover it from start to finish.
Check your dates
Find your order email and the date of purchase. The refund request has to reach the desk within 60 days of that date.
Contact the order desk
Call +1 (720) 619-8477 (7:00 am-9:00 pm, 7 days) or email [email protected]. Give your order ID and say you want a refund.
Confirm the open points
Ask whether opened bottles qualify and whether a 2-bottle shipping fee is refunded. Neither is published, so get the answer before you ship.
Pack the bottles
Put the bottles in a sturdy box with a note showing your full name, the email you used at checkout, and your order ID.
Ship with tracking
Mail the box to 200 Park Avenue South, Floor 8, New York, NY 10003. You pay the postage. Choose a service with tracking and keep the receipt.
Wait for the credit
The refund is issued 3 to 5 business days after the return is credited. It then takes 5 to 10 days to post to your card.
A shorter version of these steps, with a look at what the guarantee seals mean, is on the Alpha Erec money-back guarantee page.
Include
What should you include in an Alpha Erec return?
Three pieces of information and a tracking number. The note inside the box is how the desk matches the package to your order.
- Ship to
- 200 Park Avenue South, Floor 8, New York, NY 10003
- Your full name
- As it appears on the order
- Your email
- The one you used at checkout
- Order ID
- From your order email
- Bottles
- The ones you are returning
- Tracking number
- Keep it until the refund posts
Write the note clearly and tape it inside the lid of the box, not loose among packing paper. Keep a photo of the note and of the sealed box before you drop it off. If the desk ever asks, you can show exactly what you sent.
Costs
Who pays for shipping on an Alpha Erec return?
You do. Return shipping is paid by the buyer, so budget for it before you decide. Pick a service with tracking, because a package with no tracking is hard to prove.
Two points the brand does not publish
- Opened bottles. Whether an opened bottle is refunded in full, in part or not at all is not published.
- The 2-bottle shipping fee. That pack pays a fee at checkout. Whether it comes back with a refund is not published.
The outbound costs by pack are laid out on the Alpha Erec shipping page.
Timing
How long does an Alpha Erec refund take to reach your card?
Usually a few weeks from the day you mail the box. The desk's part takes 3 to 5 business days after your return is credited, and your bank adds 5 to 10 days.
Day of purchase
The 60-day window opens. Your order email holds the order ID.
Before day 60
Call or email the desk. Early is better than the last day.
Return in transit
Time depends on the service you pay for. Tracking shows when it arrives.
Return credited
The desk logs the package against your order.
3 to 5 business days later
The refund is issued.
5 to 10 days after that
The refund posts to your card.
If the refund has not posted after that, call the desk with your order ID and tracking number. Every other way to reach them is on the contact page.
Trouble
What if an Alpha Erec return is lost or the refund is late?
Call the desk with your order ID and your tracking number. Tracking is your proof that the bottles reached the return address, which is why this site keeps telling you to use it.
Common snags, and the fix
- Tracking shows delivered, but no refund yet. Count 3 to 5 business days from the credit, then 5 to 10 days for your bank, before you chase it.
- Tracking shows no movement. Contact the carrier you paid first, then tell the desk so it knows the return is on its way.
- You forgot the note in the box. Call or email the desk at once with your order ID and tracking number so the package can be matched.
- You wrote to the website inbox. [email protected] cannot see orders. Send the same message to [email protected].
Keep every receipt, email and tracking page until the refund has posted. If the numbers on your card do not match what the desk told you, those records settle it quickly.
FAQ
Alpha Erec refund policy FAQ
Quick answers about the window, the return address and who pays for what.
What is the Alpha Erec refund window?
60 days from the date of purchase. Contact the desk inside that window; do not wait until the bottles are gone.
Where do I send an Alpha Erec return?
To 200 Park Avenue South, Floor 8, New York, NY 10003. Include your full name, email and order ID, and use a tracked shipping service.
Who pays for return shipping?
The buyer does. The refund covers the purchase as the desk confirms it; the cost of mailing the bottles back is yours.
Is the shipping fee on the 2-bottle pack refunded?
That is not published. Ask the desk when you request the refund. The 3-bottle and 6-bottle packs ship free, so there is no outbound fee to ask about.
Can I get a refund on opened bottles?
How opened bottles are handled is not published. Confirm with the desk before you mail anything, so there are no surprises.
How long until the Alpha Erec refund shows on my card?
The desk issues it 3 to 5 business days after your return is credited. Your bank then takes about 5 to 10 days to post it.
Can I email the website instead?
You can, but [email protected] cannot see orders. For a refund, use [email protected] or call +1 (720) 619-8477.