Contact
Contact Alpha Erec: Phone Desk, Emails and Addresses for Orders and Returns
Quick answer
For orders, tracking and refunds, call the Alpha Erec desk at +1 (720) 619-8477, 7:00 am to 9:00 pm, 7 days, or write [email protected] with your order ID. The website inbox, [email protected], answers site questions Monday to Friday but cannot see orders. Returns go to 200 Park Avenue South, Floor 8, New York, NY 10003.
Channels
How can you contact Alpha Erec?
There are two desks. The order desk, by phone or the sales email, can see your purchase; the website inbox runs this site and cannot.
Order desk by phone
7:00 am-9:00 pm, 7 days. The time zone is not published.
Orders, tracking, changes and refunds. This desk can see your purchase.
Sales and refund email
Put your order ID and checkout email in the message.
Use it for refund requests within 60 days of purchase.
Website inbox
Mon-Fri 9:00 am-5:00 pm ET.
Questions about this site and error reports. It cannot see or change orders.
Office (GoAlphaErec)
New York, NY
11 Madison Avenue, Suite 1800, New York, NY 10010.
Our editorial office. Do not mail returns here.
Returns address
New York, NY
200 Park Avenue South, Floor 8, New York, NY 10003.
Include your full name, email and order ID. Use a tracked service.
Medical questions
Your doctor
Neither desk can give medical advice.
For chest pain, fainting or trouble breathing, call 911.
For anything urgent about an order, the phone is the fastest route, because the desk answers 7 days a week. Email suits requests you want in writing, such as a refund you may need to prove later. Keep every reply from [email protected] until your refund shows on your card.
Which
Which Alpha Erec contact should you use?
Pick the contact by the job you need done. Anything tied to an order goes to the order desk, and anything about this website goes to the website inbox.
| What you need | Best contact | Why |
|---|---|---|
| Track a package | Phone desk or sales email | Tracking is also in your order email |
| Change an order | Phone desk | Fastest before the order ships |
| Ask for a refund | Phone desk or sales email | Needs your order ID, within 60 days of purchase |
| Check a bottle or lot | Phone desk | The desk can match your order to the lot on the base |
| Package late, missing or damaged | Phone desk | Have the tracking number and photos ready |
| Order bought on another website | The seller you paid | This desk's window covers orders placed on goalphaerec.com |
| Report an error on this site | Website inbox | The editorial desk fixes it and updates the date |
| Ask about a side effect | Your doctor first, then the phone desk | The desk handles refunds, not medical care |
Scope
What can the order desk help with, and what can it not?
The order desk handles anything tied to a purchase made through this site. It cannot give medical advice, and it cannot act on orders placed with other sellers.
Pros
- Order status and tracking
- Order changes, if the order has not shipped
- Refund requests within 60 days of purchase
- Matching your order to the lot on the bottle
- Broken seals, missing gummies or wrong items
Cons
- Medical advice or dose changes
- Ingredient amounts, which the brand has not published
- Refunds on marketplace or third-party orders
- Refunds after the 60-day window closes
- Custom packs, such as a single bottle
If your question is about a medicine you take, ask your doctor or pharmacist first. Bring the bottle and tell them the brand lists ten ingredients without amounts.
Have ready
What should you have ready before you call?
Have your order ID and the email you used at checkout. With those two, the desk can find your order in one step.
- Order ID from your confirmation email
- The email address used at checkout
- Your full name as it appears on the order
- Date of purchase, to check the 60-day window
- The lot number from the base of the bottle
- Tracking number, if you already mailed a return
Calling about a broken or missing seal? The seal sits under the cap. Keep the bottle and take a photo before you call, so the desk can see what you received.
Script
What should you say when you call the desk?
Lead with the order ID, then say what you want done. A clear first sentence saves both sides time and gets you a faster answer.
| Request | Open with | Ask for before you hang up |
|---|---|---|
| Refund | Your order ID, purchase date and that you want a refund | The returns address and any reference number for your request |
| Tracking | Your order ID and the email used at checkout | The carrier name and tracking number |
| Damaged or wrong item | Your order ID and what arrived | Where to send photos and what to do with the bottles |
| Lot check | Your order ID and the lot number on the base | Confirmation that the lot matches your order |
Write down the date, the time and the name of the person you spoke with. If a refund later runs late, those notes make the follow-up call short.
Damaged
How do you report a damaged, opened or wrong package?
Call the phone desk the day it arrives, and do not use any bottle with a broken seal. Photos and your order ID make the report quick.
Leave the bottle sealed
Do not open or taste a bottle whose seal under the cap is broken or missing.
Take clear photos
Show the box, the label, the seal and the base of the bottle with the lot number.
Call the desk
Call +1 (720) 619-8477 with your order ID and describe what you found.
Keep everything
Hold on to the box and bottles until the desk tells you what to do next.
Refund
How do refunds work through the order desk?
You have 60 days from the date of purchase to ask for a refund. Contact the order desk first, then mail the bottles to the returns address.
Contact the desk
Call +1 (720) 619-8477 or write [email protected] with your order ID.
Mail the bottles
Send them to 200 Park Avenue South, Floor 8, New York, NY 10003 with your full name, email and order ID. You pay return shipping, so use tracking.
Wait for the credit
The refund is issued 3-5 business days after the return is credited. Your card can take another 5-10 days to show it.
Read the full terms on the refund policy and the Alpha Erec guarantee page.
Other seller
What if you bought from another seller?
Contact the seller you paid. This desk's 60-day window covers orders placed on goalphaerec.com, and it has no record of purchases made anywhere else.
Products sold for men's performance are a common target for copies. The FDA keeps finding hidden prescription drugs, such as sildenafil and tadalafil, in products sold for sexual enhancement (U.S. FDA, hidden ingredients).
If a bottle came from an unknown site, a marketplace or a social media ad, do not take it until you know where it came from. A price far below $49 a bottle, a pack size the official store does not sell, or a missing seal are all reasons to stop.
- Official packs: 2, 3 or 6 bottles
- One-time payment, no auto-ship
- Seal under the cap
- Lot and best-before date on the base
Self help
Can you find the answer without contacting anyone?
Often, yes. Many common questions already have a written answer on this site, and reading one is faster than waiting on hold. Start with the three pages below, then call if you still need the desk.
Shipping times
About 3-5 business days to the lower 48, per the sales FAQ. Alaska and Hawaii take longer.
Read more35 common questions
Doses, interactions, prices and refunds, each answered in a few lines.
Read moreCheck your bottle
What the seal, lot number and best-before date tell you, and how the desk matches them.
Read more