Alpha Erec Blog - 5 steps
Alpha Erec 60-Day Money-Back Guarantee: 5 Steps to a Refund
Quick answer
Alpha Erec has a 60-day money-back guarantee that starts on the day you buy. To claim it, phone +1 (720) 619-8477 or email [email protected] with your order ID, then mail the bottles back at your own cost. There is no subscription to cancel, and the guarantee is not a promise of results.
A refund policy is only as good as your ability to use it. Most refund trouble does not come from a company refusing to pay. It comes from missed deadlines, missing order numbers and questions nobody asked before the box went in the mail.
So here is the guarantee as a plan you can follow. Five steps, a calendar, and a short list of the answers that are still not published.
Everything below applies to orders placed through the official checkout, which is where the order button leads.
See today's price and guaranteeGoAlphaErec earns money when you buy through the order links on this site. It does not change the price you pay.
Key facts
What are the key facts about the Alpha Erec guarantee?
- The guarantee lasts 60 days and is counted from the date of purchase, not from delivery.
- It covers all three packs bought through the official store. Marketplace, reseller and store purchases are not covered.
- To claim, phone +1 (720) 619-8477 (7:00 am to 9:00 pm, 7 days) or email [email protected] with your order ID.
- The buyer pays return shipping. Returns go to 200 Park Avenue South, Floor 8, New York, NY 10003.
- The refund is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to reach your card.
- How opened bottles are handled is not published.
Step 1: start the clock
Step 1: When does the 60-day clock start?
On the day you buy. It does not wait for the parcel, and it does not wait for your first gummy. Delivery to the lower 48 states takes about 3 to 5 business days according to the sales FAQ, and Alaska and Hawaii take longer. Those days come out of your window.
The practical move is simple. On the day you order, put the 60-day date in your phone calendar. Then add a reminder about two weeks earlier. A call made a week or two early has room for a second call if something is unclear.
Step 2: gather your facts
Step 2: What should you have ready before you call?
A claim runs on your order ID, so the call goes quickly when you have a few facts in hand.
- Your order ID, from the order email
- The email address you used at checkout
- The date you placed the order and the pack you chose
- How many bottles are still sealed
- A pen, to write down the answers and the name of the person you speak to
If you prefer email, put the same facts in the first message and add your order ID to the subject line. The website inbox at [email protected] cannot see orders, so it cannot start a refund. Use the phone desk or [email protected].
Step 3: ask the open questions
Step 3: Which questions about the refund are still open?
Two answers are not published, and both are worth asking before you pack anything.
| Detail | Status |
|---|---|
| Length of the window | 60 days from purchase |
| Who pays return shipping | The buyer; use a tracked service |
| Refund of the 2-bottle shipping fee | Not published |
| Opened bottles | Not published; ask the desk |
| Replacement for a lost or damaged order | Not published |
Ask how opened bottles are treated. This matters most if you bought a larger pack, because the 6-bottle pack holds 180 days of gummies and the window is only 60. On day 60, about four bottles of a 6-bottle order are still sealed.
Step 4: mail the bottles
Step 4: How do you send the bottles back?
Contact the desk first
Phone or email inside the 60 days and say plainly that you want a refund. Note the date, the time and the name of the person who helps you.
Pack everything
Put the bottles in a box, along with a note that shows your full name, email and order ID.
Address it correctly
Send it to 200 Park Avenue South, Floor 8, New York, NY 10003. The office address is for our editorial team, so do not mail returns there.
Pay for tracking
You cover the postage. A tracked service gives you proof that the parcel arrived.
Keep the receipt
Hold on to it until the money shows on your card.
Step 5: follow the money
Step 5: How long does the refund take to arrive?
Plan on a few weeks from your first call. The desk's own part is fixed, but the mail and your bank add their own time.
| Stage | Who acts | Time |
|---|---|---|
| Ask for a refund | You | Any time within 60 days of purchase |
| Return in the mail | Carrier | Depends on the service you choose |
| Return credited | Order desk | Once the parcel arrives and is logged |
| Refund issued | Order desk | 3 to 5 business days after the credit |
| Refund on your card | Your bank | 5 to 10 days after it is issued |
If the money is late, phone the desk with your notes. A short, dated list of what you did and when makes the follow-up call quick.
Cancel order and subscription
Can you cancel an Alpha Erec order, and is there a subscription?
There is no subscription. Every pack is a one-time payment, and nothing ships again unless you place a new order. So there is no recurring plan to cancel.
If you want to change or stop an order, call the desk quickly. Order changes are easiest before the order ships. A written cancellation policy beyond that is not published. After shipping, the route is the 60-day refund described above.
One more point. The guarantee protects your purchase, not your expectations. The brand's sales FAQ mentions timing for energy and performance, and it says many men wait 90 days. That is the brand's own wording, not a study result, and 90 days runs past the refund window. Judge the gummy early enough to decide before day 60.
FAQ
Frequently asked questions
How long is the Alpha Erec money-back guarantee?
60 days, counted from the date of purchase. It does not start on the delivery date or on the day you take your first gummy.
How do I claim the Alpha Erec refund?
Phone +1 (720) 619-8477 (7:00 am to 9:00 pm, 7 days) or email [email protected] with your order ID. Then mail the bottles to 200 Park Avenue South, Floor 8, New York, NY 10003 with tracking.
Who pays for return shipping?
The buyer. Use a tracked service and keep the receipt until the refund appears on your card.
Can I return opened bottles?
How opened bottles are handled is not published. Ask the desk when you call, before you mail anything.
Is there an Alpha Erec subscription to cancel?
No. Every pack is a one-time payment with no auto-ship. For an order that has not shipped, call the desk; a written cancellation policy is not published.
Does the guarantee cover Alpha Erec bought on Amazon or eBay?
No. The desk can only refund orders from the official checkout, because it looks them up by order ID.
Sources
Sources
This post draws on the bottle front, the brand pack and the policies printed on this site. No outside study is cited here.
Our view
Our view: is the 60-day guarantee a good safety net?
It is a clear one, with a phone number, an email, a return address and a stated timeline. Those are the pieces a refund needs, and many offers leave them out. The costs to you are also clear: you pay return shipping, and some details, such as opened bottles, are not published.
The guarantee works best with a small first pack and a firm calendar. The 6-bottle pack costs less per day, but it outlasts the window by months. For a first order, the 2-bottle or 3-bottle pack keeps the decision close to the deadline.
Remember that the guarantee is a purchase policy. Alpha Erec is a dietary supplement, not FDA approved, and not a treatment for erectile dysfunction. If you have erection problems or take any medicine, see a doctor before you start.
Official orders carry the 60-day window from the day of purchase. The order page shows the total before you pay.
See today's price and guaranteeGoAlphaErec earns money when you buy through the order links on this site. It does not change the price you pay.
Last updated . Written by the Alpha Erec Editorial Desk. Medically reviewed by Dr. Casey McCraw, MD, Physician.